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The Fruit Fly Shop's
Shipping Information

Please read our Product Guarantee (Click Here)

Shipping Schedule
Our shipping days are Monday through Wednesday. This policy is in place to ensure that orders will be received before Sunday and avoids shipments sitting idle at the post office over the weekend.
  • Orders placed Wednesday after 10am (PST) through Sunday Ship Monday
  • Orders Placed Monday Ship Tuesday
  • Orders Placed Tuesday Ship Wednesday
  • Orders Placed Wednesday before 10am (PST) Ship Wednesday
If the scheduled shipping date for your order falls on a postal holiday, your order will be shipped on the next scheduled shipping day.

Shipping Methods
We offer USPS Priority Mail as our standard shipping service. Since silkworms and fruitflies are a perishable good, we do not offer USPS standard parcel post because shipment may take too long. Live delivery is guaranteed for priority mail under most circumstances. However, if the priority mail shipment takes longer than three days to reach you, the live guarantee is downgraded as follows: We will reship free of product charge, but ask that you pay the reshipping charge. Please see our Live Guarantee page for details.

USPS Priority Mail: Priority Mail generally offers 2-3 day service to most domestic destinations and one day delivery to some locations. However, neither we nor the USPS guarantees a 3 day delivery time, so it may take longer. Includes delivery to every address in the United States—including PO Boxes and military addresses.

If you need a 1-2 day guaranteed delivery time, please contact us regarding shipment via USPS Express Mail. We will then give you a quote for your order and await your response.

If you would like to determine how long your package will take to arrive, please visit
The USPS Postage Rate Calculator (enter 92110 as the origin zip code).

Shipping Rates Are Calculated According To:
  1. The weight of your order
  2. The destination zip code where you live
  3. The zip code we ship from (92110)
  4. Any necessary handling fee
Payment Details
  • We accept MasterCard, Visa, American Express, personal checks and money orders.
  • Orders will not be shipped until payment is received and/or verified. Personal checks may be held for up to seven days until the check clears.
  • Credit card payments will appear on your statement as "The Silkworm Shop" (our parent company).
  • If you are paying by personal check or money order, after you check out at our store, make payable to The Silkworm Shop (our parent company) and mail to:

    The Silkworm Shop
    PO Box 84773
    San Diego, CA 92138
Hot & Cold Pack
If you live in a HOT/COLD area, the temperature shouldn't be a problem, unless the product is shipping to areas of 90° or more or under 40° F. Heat packs should be ordered when daytime high temperatures are below 40° Heat packs are $2.50 plus 1lb extra shipping weight. It is the responsibility of the customer to order a heat pack. Please order a heat pack on the bottom of each product page of our store. We do not use cold packs because they don't provide any protection unless shipped overnight with a Styrofoam box -- that gets too expensive.

If Shipment is to areas of 90° and above or under 40°,
we cannot offer a live guarantee. Please see our Live Guarantee page for more details.

Terms of Use
The Silkworm Shop (our "DBA" or Doing Business As) may refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site, including The Silkworm Shop's live guarantee policy (http://www.buyfruitflies.com/guarantee.html) and all the information contained on this page.

The Silkworm Shop reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product, errors in the prices and product descriptions posted on this web site and failure to answer emails from The Silkworm Shop regarding your order. By placing your order, you agree that The Silkworm Shop's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to The Silkworm Shop for the product giving rise to The Silkworm Shop's liability.

Returns
Living Items cannot be returned.
Non-Living items can be returned at the buyer's expense for exchange. You will be issued a store credit for the amount of the returned product. The original shipping amount will not be credited.

Please Click Here for more information on our return policy.

Order Cancellations
All orders that are cancelled after being placed will incur a $2.50 service charge.

Ordering from Hawaii and Foreign Countries
Live insects cannot be shipped to Hawaii without a permit.
We do not ship to foreign countries.

 
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